TrueJobs' Privacy Policy
Last updated: March 04, 2024
Introduction
Learn about how TrueJobs collects, uses and discloses our users’ data.
TrueJobs values the trust our users and customers place in us when they give us access to their Personal Data. This Privacy Policy describes how we work to maintain that trust and protect that information.
Our Privacy Policy details how we collect, use, and disclose the Personal and Non-Personal Data we collect from and about you when you access or use our online and/or mobile websites, applications, services, and software, interactions with us on the phone or in person, or, where permitted by applicable law and in line with this Privacy Policy, that we obtain from publicly available sources or third-party sources.
Who is Responsible for Your Information
This section explains when TrueJobs is a controller or a processor of your Personal Information, and which entity is responsible for your Personal Data.
For Job Seekers:
- For certain processing, TrueJobs can be a processor of your application materials submitted through TrueJobs Apply and of your interview information when you participate in an interview hosted on TrueJobs. These data are controlled by the Employer to whom you are applying. As a processor, we retain data until the controller tells us to delete it.
- TrueJobs is a controller of all other information that you provide in the course of your use of our Sites.
For Employers:
- For certain processing, TrueJobs can be a processor of Job Seeker applications submitted through TrueJobs Apply, and of data that you provide to TrueJobs via Candidate Import. When you sign up for our Candidate Import service, you will be required to agree to a DPA with TrueJobs outlining the terms of our relationship. As a processor, we retain data until the controller tells us to delete it.
- TrueJobs is a controller of all other information that you provide in the course of your use of our Sites.
The TrueJobs controlling entity responsible for your information will depend on your location and the product or service you use with us. It is important to note that the contracting entity indicated in our TrueJobs General Terms of Service may differ from the entity listed as a controller in this Privacy Policy
Important Definitions
| Job Seeker | An individual searching for employment openings, services, or information related to their personal employment or job search |
| Employer | Individuals and/or organizations seeking information related to hiring or human resources, seeking Job Seekers, or seeking to make available information regarding employment openings, on their behalf or other’s behalf, including but not limited to agencies purchasing for multiple parties and employment agencies |
| Personal Data | Any information that relates to an identified or identifiable individual and can include information about how you engage with our Services, such as device information or IP address |
| Special Category Data | Any information that relates to an identified or identifiable individual and reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health, sex, or sexual orientation. |
| Non-Personal Data | Any information that does not relate to an identified/identifiable specific individual, e.g. data relating solely to a business |
| Your Information | Personal and Non-Personal Data that pertains to you |
| Controller | The entity which decides how and why your data is processed |
| Processor | An entity which processes data in a particular way, at the direction of a controller |
| TrueJobs | Any of TrueJobs' entities, including TrueJobs Inc., TrueJobs Ireland Operations Ltd., and TrueJobs Japan K.K. |
| Relay Service | TrueJobs provides two-way message proxy and relay services to the users of our TrueJobs products including, but not limited to: TrueJobs Resume, TrueJobs Apply, Post a Job, TrueJobs Chat, TrueJobs Onboarding, TrueJobs Text2Apply, private calling, and other electronic communication services whether in the form of phone, text, video or audio. |
| Affiliates | Any entity that directly or indirectly, controls, is controlled by, or is under common control of or with an TrueJobs entity, now or in the future. “Control” for these purposes means having a majority of shares or the right and ability to direct management. This includes TrueJobs-affiliated entities located outside the EEA or Switzerland. |
| Job Listings | Employment openings on TrueJobs |
| TrueJobs Profile | All application and contact information stored on your TrueJobs job seeker account, including resume information, assessment results, and answers to screener questions. |
| Resume | An TrueJobs resume or a resume that you upload yourself |
| EEA | Member States of the European Economic Area |
| ATS | Applicant Tracking System |
The Scope of TrueJobs' Privacy Policy
Learn about the types of data TrueJobs uses to support the services we provide.
TrueJobs uses different types of information in order to provide our Sites’ services, products, and features to you. The Personal Data we collect and process may vary, depending on how you use our Sites.
If Personal Data is required, to provide particular TrueJobs services or features to you, it will be indicated at the time of collection. If Personal Data is required and you choose not to provide it, then the particular feature or service may not be available to you.
Information that TrueJobs collects
In accordance with applicable data protection laws in the EEA, controllers must have a legal basis to process information. This means we rely on different legal bases to process your information, depending on the purpose of processing outlined in this Privacy Policy.
Full details of the types of personal data we collect from you, the purpose of processing it, our processing operations, and details of the legal bases we rely upon for GDPR are detailed below.
Retention of Your Information
Where TrueJobs acts as a controller of your Personal Data, we retain such data until it is no longer necessary to fulfill the purpose it is being used for, as required by applicable laws, or until you ask us to delete it.
Information on how long we retain your information, for each purpose, is set out in the following section. In determining these appropriate retention periods, we consider the purposes for which we process Personal Data and whether we can achieve those purposes through other means. We also consider the extent, nature, and sensitivity of Personal Data and our legal obligations with respect to data. Where possible and relying on our legitimate interest in improving our Sites, TrueJobs anonymizes or aggregates Personal Data, so that it can no longer be associated with or identify a user, in which case TrueJobs can further process the information. For example, we may use anonymized job seeker data, such as your resume or profile data to test the accuracy of our products and services. Another way we may use anonymized data is to make sure our technology is helping all people get jobs in a way that is fair.
Any Personal Data that TrueJobs obtains from other third-party sources will be processed by TrueJobs in accordance with this Privacy Policy and all applicable laws.
Additional Purposes and Disclosures of Information
— Resume data
By creating a searchable resume through the Site or uploading a file resume on the Site, you are requesting and authorizing TrueJobs to make available your resume to third parties, in accordance with our TrueJobs General Terms of Service. When you create a profile on TrueJobs, your resume is set to searchable by default. This means that profile data and resume data (searchable), except as otherwise indicated on the Site, may be available to third parties, such as Employers.
Please note Employers and Employer representatives who access your resume data while it is set to searchable visibility, or to whom you apply with your not searchable resume, may choose to share your resume with additional parties. TrueJobs is not responsible for such sharing. Similarly, when you share your searchable resume directly with a personalized link, we cannot control who sees your resume when you share that link.
You may change your resume privacy settings at any time. If you do not want TrueJobs to make your resume data (searchable) available to third parties without your direction or if you do not want Employers to contact you, you can set your resume to not searchable.
Please note that as we continue to improve the Site, you may see phrases like ‘Employers can find you’ and ‘Employers can’t find you’. These phrases are to enhance user understanding and are synonymous with the terms ‘Searchable’ and ‘Not Searchable’ respectively.
– Employer Accounts
We offer users the ability to link Employer accounts together. Linked users can be assigned specific roles, which provide varying levels of access to the candidate Personal Data contained in the parent account. If you are an Employer and you invite other TrueJobs users to link their accounts to yours, you agree that such linked users may have access to any and all information in your account. Types of candidate Personal Data include resume contacts, application materials and statuses, communications with applicants, any action taken by you or another user linked to the account, when you took that action, and billing information within the account. When an Employer account is delinked, either by your own action or an administrator’s action, you will lose access to all candidate Personal Data in the linked account.
– Resume Review Services
In certain markets, we may also offer additional resume review services to help Job Seekers build and improve their resumes. For example, this can include helping you understand how your resume may be parsed by applicant tracking system software, feedback on ways to build a more effective resume, or a personalized resume review video. In providing these services, TrueJobs may give you feedback, including questions and comments on the contents of your resume, about Your Resume or other materials you submit through the services. We provide this feedback directly to you, and may give you the ability to access it within your account. It is not made available to Employers.
– Automated Processing of Your Personal Data
We perform automated processing of Personal Data to evaluate specific aspects relating to a user and to analyze and predict a user’s preferences and interests. Where we perform this processing, we do so either on the basis of user consent or performance of a contract, whereby such processing is necessary for us to provide our services to Job Seekers and Employers. For example, such processing allows us to match Job Seekers with Employers effectively, to provide Job Seekers with Job Alerts, recommended jobs, and invitations to take action on jobs that the Job Seeker is likely to be more interested in, to send particular Job Seeker applications to an Employer, to display search results, to send application status notifications on behalf of Employers, or to perform certain spam and fraud detection activities to protect our users. Such processing is subject to the safeguards detailed in this Privacy Policy to protect the privacy of our users. You may contact privacy-dept @ TrueJobs.com (remove spaces) to exercise your rights or contest any decision generated by said automated processing.
Who we share your data with
Learn about how and why TrueJobs shares information with our Affiliates and other third parties.
Transfers of Information to Our Affiliates
TrueJobs shares information with its Affiliates for the reasons outlined below. The services provided to you and the functionality of the Sites could not be provided without such transfers. If you do not wish your information to be transferred in this way you should not use the Sites.
| To improve our services | Provides Job Seekers with personalized and improved content, performance, features and service. Provides Employers insight into job performance. |
| More employers, job listings and job seekers | Job Seekers can access more job listings, and Employers can access more Job Seekers. |
| Better security for users | Improves user security and internal operations, troubleshooting, and detection of fraud and spam. |
Transfers of Information to Employers
TrueJobs sends Job Seeker Personal Data to Employers, including, on the instruction of Job Seekers and Employers. Such transfers are performed in the course of the job search, application, and interview process. Job Seeker Personal Data transferred to Employers in this way is processed in accordance with TrueJobs' Terms and those of the relevant Employer. This transfer may include sending your application and/or additional candidate information, such as your contact details, to other platforms that process Job Seeker Personal Data for the Employer, such as the Employer’s preferred Applicant Tracking System (ATS) or scheduling platform.
Employers agree to comply with all their responsibilities under applicable data protection rules with respect to the collection, processing, and storage of Personal Data, as well as providing adequate protection of all data subject rights provided for under all applicable data protection rules.
TrueJobs employer accounts associated with an employer’s domain may be shared with other members of your organization to facilitate the allocation of new joining members to the corresponding employer account. If you use TrueJobs with a company email address but you do not use the Services in connection with your organization (for example searching and applying for jobs yourself), and you do not wish for this information to be shared with your organization, you should transfer your account to a personal email address. You might be able to update the email address on your account from the account settings page, depending on your sign-in method. Please note that if your employer uses SSO functionality on TrueJobs, you may be unable to update the email address associated with your TrueJobs account. For more information, please contact your employer’s IT/HR administrator.
Transfers of Information to Job Seekers
TrueJobs sends certain Employer-related information to Job Seekers. This includes publishing Job Ads, Company Pages, and salary information on the Sites and publishing Job Listings on third-party websites. TrueJobs may also make available certain Employer-related information to Job Seekers, such as information about an Employer’s activity and responsiveness on the Sites. This can include the Employer representative’s name, the Employer’s city/state location, whether the Employer has taken or has chosen not to take an action with regard to the Job Seeker’s resume or application such as opening, viewing, responding to or making a decision in regard to it, whether the Employer has engaged with other Job Seekers or viewed other Job Seekers’ resumes, and whether the Employer has taken an action in regard to a Job Listing such as pausing or closing it. We do this in order to help Job Seekers evaluate employment opportunities. As an Employer, when you use the Sites (for example by posting a Job Listing or contacting a Job Seeker through the TrueJobs Resume Program) you agree that TrueJobs may provide this information to Job Seekers.
Transfers of Information to Service Providers and other third parties
We use third parties to perform services in connection with our operations, to improve the Sites and our services, products, and features, to protect our users and better understand their needs, and to optimize our services and our users’ experiences. By using our Sites, you acknowledge TrueJobs' use of such third-parties, including, but not limited to, for the purpose of collecting, processing, analyzing, and recording your activity on, interaction with, and communications with, or through our Sites. This includes: which areas of the Site you visit (including URLs), which content you view, which information you input, whether and where you click, scroll, hover-over, mouseover, or otherwise interact with or communicate with or through the Site, the timing of each activity, and time spent on each activity. Our third parties collect this data from everyone using the Site, including users of private browsing mode, “incognito mode,” or similar modes.
We process your activity on the Site directly or through third parties to help us better understand how you use them. This helps us improve and inform the products and services we offer. All of which allows us to help you find jobs.
All transfers of information to service providers are covered by appropriate data agreements and, in the case of cross-border data transfers, legal mechanisms for doing so. We transfer data to service providers for the following reasons:
| Purpose of sharing | Explanation of sharing | Legal basis |
|---|---|---|
| Providing personalized experience | To provide relevant features, services, and preferences through your engagement on our Sites | Legitimate interest to provide services |
| Improving our services, products, and features | To continuously maintain a high standard of services, products, and features | Legitimate interest to improve our services |
| Protecting users | To prevent or investigate possible fraud or other security and safety violations | Legitimate interest in preventing fraud and security violations |
| Facilitating payments | To check credit, effect payment, and service your account | Performance of a contract |
| Installing or using an TrueJobs app | Limited personal information such as IP address and event data is shared with the platform from which you download the app to: Facilitate log-in through third-party accounts; provide you with services and attribution of ads; | Legitimate interest to provide services and attribution of ads |
| Storage | Cloud service providers that host and store our data | Performance of a contract |
| Verifying professional licenses or certifications | As part of an application process | Consent – we only verify certifications as part of an application process with your consent |
TrueJobs will not sell or rent data collected from the TrueJobs Interview Updates or Recruiter Invitations short code programs to third parties for marketing purposes.
Transfer of information to partners
In certain markets, TrueJobs works with partners who are involved in helping Job Seekers find opportunities. These partnerships introduce Job Seekers to TrueJobs and our services. These types of partnerships help TrueJobs understand the needs of Job Seekers in diverse audiences and how we can improve our services for diverse audiences. In some instances, TrueJobs shares limited information back to our partners about Job Seekers. For example, confirmation that a Job Seeker has created an TrueJobs account or used one of our Sites successfully (for example, by applying to a certain number of jobs or utilizing our career guides). We strive to help all Job Seekers find jobs but we are primarily a website, so these partnerships help us reach audiences that may not come to TrueJobs through regular internet use. These partners may advertise their career services in partnership with TrueJobs. For the avoidance of doubt, where partners are co-branded on the site, each entity is a separate controller of your Personal Data.
Transfers of Publicly Available Information
When users post content on the Sites in a manner that is intended to make that content searchable by individuals, TrueJobs reserves the right to aggregate and share that information with third parties. For example, if an Employer posts a job on the Sites, TrueJobs may share that Job Listing or information contained within that Job Listing with third parties, at TrueJobs' discretion and subject to agreement with such third parties. TrueJobs also reserves the right to share information aggregated from public sources in this capacity.
Transfers of information from service providers
TrueJobs may collect and use information about users obtained from third-party platforms such as social networking sites for the following purposes:
- To classify and quantitatively understand the number of responses and spread of marketing campaign measures such as TV commercials;
- To monitor the reputation of TrueJobs' services to understand what is appreciated and what is not, and use this information in communication plans;
- For early detection of improvements to the service, monitoring of user feedback, and planning of countermeasures;
- To provide support for users who do not know how to use TrueJobs' services;
- To find product defects (e.g., “When I try to open the application, it displays a 501 error and I can’t use it” or “I can’t apply for a job”) and escalate the issue to the development team
Links to Third-Party Sites
The Sites may make available links to other third-party websites. When you click on such links, you may leave our Sites. Your web browser may also disclose to the third-party website the URL of the Sites page you clicked from, and this URL may include search terms and filters you used on the Sites. The Sites may also make available Company Pages, which may contain information provided by third-party Employers.
TrueJobs is not responsible for the privacy practices of third parties. Please consult their individual privacy policies to learn more.
Security
Learn about how TrueJobs helps protect your personal information to make your experience as secure as possible.
TrueJobs uses reasonable security measures to help protect your personal data. TrueJobs intends to make your experience as secure as possible by protecting personal data covered by this policy against loss, misuse, alteration, or unauthorized access. We perform regular vulnerability assessments of our systems and network to help protect your personal data. However, no method of transmission or method of electronic storage of information via the Internet can be 100% secure. For example, emails or other messages sent via your web browser, or resumes shared with employers may not be encrypted by the recipient. Where the security of your information is beyond our control, we cannot guarantee the privacy of such information.
Cookies and Tracking technologies
Learn about how these technologies are used for site management, measurement, targeting and marketing purposes.
When you visit the Sites, download or install an TrueJobs App, and in some of our advertisements on third party websites we use cookies, web beacons, and other similar technologies, for measurement services, better targeting advertisements, and for marketing purposes.
Logging from third-party websites
If you do not already have an TrueJobs account but log in to TrueJobs using a third party such as Facebook or Google, this creates an TrueJobs account using the same email address used in your Facebook or Google account. If you agree to provide this information to TrueJobs, Facebook or Google will authenticate you and redirect you to TrueJobs. Please note, when you log in to TrueJobs using your Facebook or Google account, Facebook or Google will use cookies in order to authenticate you as a Facebook or Google user.
By accessing TrueJobs through your Facebook or Google account, you understand that Facebook or Google will share certain Personal Data for the purposes of authentication to permit you to access our Sites in a secure manner. If you no longer wish to share data with TrueJobs from your Facebook or Google account, you will need to adjust your Facebook or Google account settings. Information passed from Facebook or Google to TrueJobs will be considered TrueJobs account information for purposes of your use of TrueJobs.
You have the ability to disable the connection between your Facebook or Google account and your TrueJobs account at any time by accessing your privacy settings on your Facebook or Google account. Facebook or Google may also ask for your permission to share certain other details with TrueJobs, including but not limited to your name, profile picture, public profile information, and email address. Once you give this permission, the requested information will be shared with TrueJobs. This information will be used to provide services to you, including populating your TrueJobs Profile on TrueJobs. The shared information will remain associated with your TrueJobs Profile until you modify or delete it.
Do Not Track Requests
We do not respond to the browser “Do Not Track” (DNT) signal if enabled by the user in their web browser. When we set or read cookies on non-affiliated sites that have integrated our job search and display features, we do so, for example, to provide a personalized job search experience to users on those sites. We do not share any information about your use of our Sites with those third parties. When third parties that we have integrated into the Sites set or read their own third-party cookies, they may or may not respond to the DNT signal.
Conversion Tracking
TrueJobs may provide an Employer with code for a Conversion Tracker to place on its website that pings the Job Seeker web beacon and tracks whenever a Job Seeker has applied to a job on that Employer’s website. The Conversion Tracker is simply a counter that notifies TrueJobs that a Job Seeker has applied, and also has the ability to count applications across devices if a Job Seeker is logged in to the Employer’s website.
Acquisitions and other reorganizations
Learn about how your data may be disclosed to one or more third parties in connection with any change in ownership.
Information collected pursuant to this Privacy Policy, including Personal Data, may be disclosed to one or more third parties in connection with any change of ownership or control in TrueJobs' business (whether by merger, acquisition, sale, or otherwise), or any other reorganization or joint venture, or assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding), and any such information may be used by such third party in accordance with this Privacy Policy until you are otherwise notified. Equally, information collected pursuant to this Privacy Policy, including Personal Data, may be disclosed to one or more third parties in connection with any acquisition or merger carried out by TrueJobs of such third parties.
Your personal data rights
Learn about your rights to access, update, delete, object, and restrict the processing of your personal data.
As a user of our Sites, you may have certain Personal Data rights. All users of TrueJobs, regardless of location, may exercise these rights with some limitations, as set out in this Privacy Policy. These rights are provided only to human account holders, and are not available to employers or other legal entities, except as required by law. If permitted by the law, a third-party is able to make a request on your behalf.
We verify all requests through email before actioning them and reserve the right to deny a request where we are unable to verify your identity satisfactorily. This also applies to requests submitted on your behalf by someone else.
Although TrueJobs offers these rights to all its users, subject to applicable laws, Employers may not offer the same rights. You should consult your local laws and the laws in the Employer’s location to understand what your rights are regarding your application materials and other Personal Data of which the Employer is the data controller.
The Right to Rectify Your Personal Data
You have the right to rectify (update or correct) your Personal Data. You can modify much of your Personal Data by editing your account profile information directly.
You may also make a formal request to have TrueJobs rectify any inaccurate, incomplete, or outdated Personal Data on your behalf by sending an email to privacy-dept @ TrueJobs.com (remove spaces when sending email) from the email address associated with your account.
The Right to Delete Your Personal Data
You have the right to request that we delete your Personal Data, also known as the “right to erasure”. You are able to delete much of your Personal Data by removing it from your account directly. If you wish to exercise your right to erasure and close your account, please submit a Personal Data Request Form. You may also request that we delete your Personal Data by sending an email to privacy-dept @ TrueJobs.com (remove spaces when sending email) from the email address associated with your account.
By making a Personal Data deletion request, we will permanently close and delete your account and remove access to your profile on TrueJobs.
By making a Personal Data deletion request, you acknowledge that you will be removed from consideration for all active sweepstakes, contests, prize draws, and other promotions.
Where TrueJobs uses a third-party vendor to process Personal Data controlled by TrueJobs, we will pass on your request to these vendors and make reasonable requests to inform other controllers of your Personal Data of your request.
Please note that a deletion request only affects your Personal Data. If you submit a deletion request against your Employer account, we will only delete your Personal Data, and any non-Personal Data such as information about your company will not be deleted.
The Right to Object to or Restrict the Processing of Your Personal Data
You have the right to object to and to request the restriction of the processing of your Personal Data.
Where we rely on legitimate interests as a legal basis to process your Personal Data, you can object to this processing and request that we no longer process your Personal Data in this way, unless we have compelling legitimate grounds which override your rights.
You also have the right to object to automated processing, including decision-making and profiling, which produce a legal effect or similarly significant effects.
If you wish to make a formal request to object to or restrict the processing of your Personal Data, please email privacy-dept @ TrueJobs.com (remove spaces when sending email).
Withdrawing Consent
Where we rely on your consent to process your Personal Data, you have the right to withdraw your consent at any time. Instructions on how to withdraw consent will be explained to you at the time that you are asked to provide your consent.
If you have consented to provide location information via a mobile app, you may turn off your location services on your device at any time. You may also contact privacy-dept @ TrueJobs.com (remove spaces) to inform us that you are withdrawing your consent. Please note that any processing that we have carried out before the withdrawal of your consent remains lawful.
Opting Out Rights
You may have the right to opt-out of certain Personal Data processing.
If you wish to adjust all of your Job Alerts, you can click on “Edit this job alert” (or an equivalent action) to adjust your subscriptions. You can also access and adjust your marketing subscriptions (for Job Alerts, recommended jobs, and other notifications) from your account dashboard (where applicable).
Marketing messages
If you wish to opt-out of a particular marketing email, you may do so by clicking “unsubscribe” (or an equivalent action) where applicable. Please note that this will only opt you out of that particular type of marketing message. You can access and adjust your marketing subscriptions from your account dashboard (where applicable).
In addition, you may opt out of all marketing messages by sending an email to privacy-dept @ TrueJobs.com (remove spaces when sending email). We will comply with your request as soon as reasonably practicable, and in accordance with applicable laws.
Finally, please note that we may still send other non-marketing messages to you, such as administrative messages.
Conversion Tracking
The Right to Non-Discrimination for Exercising Your Rights
We will not discriminate against you for exercising any of your rights.
Limitations
These rights may be subject to certain limitations, as provided for by applicable laws in relevant markets. Requests will be completed within the time allotted by relevant regulations, which starts to run from the point of us confirming your request. Where permitted, please note there may be a charge for subsequent requests from the same individual, which will be determined by TrueJobs and only imposed to the extent permitted by applicable law.
Please also note that deleting your Personal Data held by TrueJobs does not affect messages we process on behalf of others in connection with their use of TrueJobs' Relay Service and they may continue to have access to all messages sent to or received from you.
If you are located in Japan and you would like to exercise the personal data rights such as access and deletion for the personal data that TrueJobs obtained with respect to your use of, or job application through, other job boards (e.g., Townwork, Rikunabi Next), please submit a request to such job boards. Please also note if you submit a deletion request to any other job board, personal data that each of TrueJobs and such other job boards holds regarding your job application through the job board (including but not limited to the application data) will be deleted.
Region-specific information
Learn about how measures to protect your privacy are applied in multiple locations around the world.
TrueJobs is a global organization with offices in multiple locations around the world. This means we may transfer your personal information to other TrueJobs entities, third parties or business partners in various countries. We have implemented measures to safeguard your personal information should it be transferred to another country, which are set out below. This section provides additional information or rights you may be entitled to under your local laws.
EU-US Data Privacy Framework
TrueJobs Inc. complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. TrueJobs Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. TrueJobs Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/
The Data Privacy Framework Principles are:
- Notice
- Choice
- Accountability for onward transfer
- Security
- Data integrity, and purpose limitation
- Access
- Recourse, enforcement, and liability
Your California Privacy Rights
California residents have the additional following rights.
The Right to Opt-out of the Sale and Sharing of Your Personal Data and to Limit the Use of Your Sensitive Personal Information
To learn more about TrueJobs' approach to California’s “Do not sell or share my personal information” requirement, why it applies to your use of our Sites, and how you can exercise this right, as well as the right to limit certain potential uses of categories of sensitive personal information collected about you, please visit our Privacy Rights page. You may also exercise your opt-out rights by broadcasting the Global Privacy Control (GPC) on the browsers and/or browser extensions that support such a signal. If you have the GPC signal turned on, you should see a pop up banner at the bottom of the browser page directing you to our Privacy Rights page to manually adjust your settings associated with your account. This is required to connect your browser identifier with your TrueJobs account. If you do not have an TrueJobs account or if you are not logged into your TrueJobs account at the time you click on the banner, your request to opt-out of sale/sharing will be linked to the email address you manually enter into the form at the time of the request.
Under California’s “Shine the Light” law (Civil Code section 1798.83), California residents have certain rights regarding the disclosure of their Personal Data to third parties for their own direct marketing purposes. We do not disclose your Personal Data to third parties for the third parties’ direct marketing purposes, if you have exercised your option to opt-out of such sharing. If you wish to opt-out of such sharing you may request that we delete your Personal Data by following the steps outlined in Your Personal Data Rights and Choices section.
• CCPA Requests Report 2022
| Request Type | Requests Received | Requests Complied with in Whole* |
|---|---|---|
| Request to Know | 24,072 | 15,795 |
| Request to Delete | 126,984 | 61,404 |
* All requests not completed in full were due to an inability to confirm a user’s identity.
Japanese Law Compliance
In accordance with the requirements of the APPI, this section applies to the processing of your personal data by TrueJobs Japan. This section may also apply to personal information collected and processed by TrueJobs, other than TrueJobs Japan, in connection with the provision of goods or services to persons located in Japan.
• Transfer of Your Personal Data to our Affiliates and Third Parties in Foreign Countries
TrueJobs may transfer your Personal Data to our Affiliates and third parties in foreign countries for the purposes described in the Data Collection and Use section.
• Disclosure of information
Under APPI, if you are a resident of Japan, TrueJobs will disclose, when requested, the following information:
– Our security control measures (including safeguards for the international transfer)
– Regarding the transfer (based on equivalent action) of your personal data to our service providers located in foreign countries.
• Personally referable information
We provide cookies, which are personally referable information, to the following affiliated companies, which may manage and use it in conjunction with personal data in accordance with their privacy policies.
We may also link the personally referable information we receive with personal data we hold about you.
• Sharing Personal Data for the advertisement purposes
For the purposes described in our Data Collection and Use section, such as advertisement delivery and its effectiveness verification, TrueJobs collaborates with Google, Meta, and other advertising-related companies for personal data or personal-related information.
These ad-related companies may link the user-related information they hold with email addresses, phone numbers, cookies, and other information we share with them that is necessary to identify users, and may identify users of TrueJobs services that are common to the services provided by these ad-related companies.
As a result, these advertising affiliates may be able to determine who their users are in common with users of the TrueJobs service.
- Inquiries and complaints
- TrueJobs' Japan K.K. position on personal data of users
The personal information submitted by job seekers is not entrusted to TrueJobs under APPI, but is obtained independently by TrueJobs, and the provision of such personal information from TrueJobs to employer is based on the job seeker’s consent.
– Telecommunication Business Act
By utilizing any Relay Service, you acknowledge that you are asking TrueJobs to send messages on your behalf. This includes your resumes, cover letters, applications, messages, questionnaire answers, responses, offer letters and other materials. TrueJobs may provide read receipts to the sender of a message through a Relay Service indicating that the recipient has viewed the message. TrueJobs may also separately inform the sender and recipient of a message through a Relay Service whether the sender or recipient recently has been active on the Site.
By using a Relay Service or otherwise providing user content through the Site, you agree to this activity and acknowledge that this activity is necessary for maintaining the quality of the Sites and for providing the Relay Service.
ー Protection of Personal Information in the Telecommunications Business concerning External Transmission Discipline
We place cookies from other companies on our site to improve customer convenience and provide you with job information that effectively matches your search.
– Data collected about job seekers
Disposition Data is considered information about the status of your job application and the decision made by the employer, such as whether your application progressed to the interview stage or whether you were accepted or declined for the position. When you apply for a job on our platform or on certain third-party websites, TrueJobs may receive Disposition Data from the employer to which you applied. This Disposition Data is received by TrueJobs in connection with the provision of services to you, and we use this information to improve and enhance the TrueJobs Site and its functionality in order to better serve you.
Contacting TrueJobs
Learn about how to contact us
We welcome your data protection questions. For more information about how we handle your personal data, please contact us.
Contact TrueJobs Privacy by Email:
To reach us by e-mail, please contact: privacy @ TrueJobs.ai (remove spaces when sending email)
Complaints and Disputes
Learn about how to contact our DPO or use other options to resolve complaints and disputes
TrueJobs takes your data protection questions and concerns seriously, and we are committed to resolving complaints about our collection or use of your data. If you believe your data protection rights have been infringed, we encourage you to contact our DPO by sending an email to privacy-dept @ TrueJobs.com (remove spaces when sending email).
You may also have the right to complain to the appropriate data protection supervisory authority. In the EEA, TrueJobs' main establishment is TrueJobs Ireland Operations Limited, regulated by the Irish Data Protection Commission.
Cookie Policy
Last Updated: January 2, 2024
By using or accessing TrueJobs' websites (“Site”), you agree to TrueJobs' use of Cookies as outlined below.
For the purposes of this Cookie Policy, “TrueJobs”, “we”, or “us” means TrueJobs Inc. if you are located in the United States, TrueJobs Staff LLC if you are using TrueJobs Staff in the United States, TrueJobs Japan K.K. if you are located in Japan, and TrueJobs Ireland Operations Limited if you are located outside of the United States and Japan.
All references to Job Seeker, Employer and Personal Data are defined as provided for in our Privacy Policy.
We encourage you to review the “Last Updated” legend above to determine when it was last amended. Any changes to the Cookie Policy become effective on the “Last Updated” date indicated below. By using the Sites or providing information to us following such changes, you will have accepted the amended Cookie Policy.
If TrueJobs is going to use Personal Data collected through the Sites in a manner materially different from that stated at the time of collection, then TrueJobs will notify users via email and/or by posting a notice on the applicable Sites for 30 days prior to such use or by other means to the extent required by law.
You can manage your cookies preferences here.
Introduction: What is a cookie?
This Cookie Policy helps to explain the occasions when and why cookies may be sent to visitors to the Sites. Cookies are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment. Cookies allow the Sites to remember important information that will make your use of the Sites more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Sites regardless of whether you are logged in to your account or not.
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Sites. Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). We use session cookies to track the total number of visitors to our Sites. We may also employ cookies so that we remember your computer when it is used to return to the Sites to help customize your experience. We may associate Personal Data with a cookie file in those instances.
How We Use Cookies
We use cookies, web beacons, and other similar technologies, including from third-party partners such as Google and Facebook, for measurement services, better targeting advertisements, marketing purposes and to improve the performance of the Sites. This takes place from the Sites, when you download or install an TrueJobs App, and in some of our advertisements on third party websites. These cookies, web beacons, and other similar technologies allow us to display our promotional material to you on other sites you visit across the Internet and connect you with more Employers. We may also share information about your behavior on the Sites with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.
We also use these cookies, web beacons, and other similar technologies to facilitate the TrueJobs Targeted Ads Program and other advertisements to help us to determine which advertisements users have seen, how many times users have seen a particular advertisement, and on which sites a particular advertisement appeared. We may also allow Employers who participate in our TrueJobs Targeted Ads Program to place cookies, web beacons, and other similar technologies in advertisements we serve on our Site and on third party websites to help these Employers understand how individuals interact with our advertisements about their Job Listings.
We may also use these cookies, web beacons, and other similar technologies on the Sites to understand and inform an Employer about which users saw a particular Job Listing, Company Page, Hiring Event, or other advertisement in which the Employer is identified.
| Purposes | How We Use Cookies |
|---|---|
| Analytical Purposes | TrueJobs and its affiliates (as defined in our Privacy Policy) use cookies to analyze user activity in order to improve the Sites and the websites of TrueJobs affiliates. For example, we can use cookies to look at aggregate patterns like the average number of job searches that users perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Sites. |
| Your Preferences & User Experience | TrueJobs and its affiliates use cookies to gather certain information about users, such as browser type, server, language preference, and country setting, in order to store user preferences on our Sites to make your user experience more consistent and convenient. For example, we may store the recent searches you have performed in a cookie so that we can allow you to easily repeat those searches when you return to our Sites, or so that we can suggest profile information when you sign up for an account and fill out a resume on the Sites (e.g. TrueJobs Resume). |
| Provide Measurement Services and Better Targeted Ads, & Marketing | We use cookies, web beacons, and other similar technologies from third-party partners such as Google and Beeswax for measurement services, better targeting advertisements, and for marketing purposes. This takes place when you visit our Sites and when you download or install an TrueJobs App. These cookies, web beacons, and other similar technologies allow us to display our promotional material (which may include a particular Job Listing or Company Page available on the Sites) to you on other sites you visit across the Internet. |
| Referral Tracking | We use cookies, web beacons and other similar technologies, including from third party partners, to associate user activity with the third party website that referred the user to our Sites, or to associate user activity that TrueJobs referred to a third party website. Some of these third party websites are partner websites that receive credit for the activity of users they refer to our Sites, or give us credit for the activity of users referred to such third party websites. |
| Security Purposes | We use cookies and similar technologies to make your interactions with our Sites faster and more secure. We also use cookies to protect you by limiting certain types of cyber attacks. |
| Testing, Usability, and Performance Improvement Purposes | We use cookies to ensure users receive a consistent user experience while we conduct A/B testing on certain aspects of our Sites in order to improve our product offerings. We also use cookies to improve the performance and reliability of our Sites. |
| Fraud/Spam prevention | We use cookies during fraud reviews and investigations. Some of our cookie/device trackings happen via 3rd party vendors like SiftScience, other times we use our own indexes to identify activity related to specific cookies. |
| Compliance | We may use cookies to anonymize traffic and activity data we collect about the use of our Sites. We may also place a cookie called OptanonConsent to store your cookie consent status when you interact with our cookie banner. |
What Cookies Do We Use
We use first-party and third-party cookies differently on each of our Sites to provide our many products and services to you. If you use any of the sites listed in the table below, please follow the brand-specific links below for a complete list of our cookies used on our Sites.
Your Control over Our Use of Cookies
The tables above may provide “Cookie Settings” options to our users in some markets. Other controls available to our users include:
– Browser and Device Specific Controls
Your browser may provide you the option of blocking cookies, such as third-party cookies. Some browsers also give you the ability to review and manage cookies individually. We encourage you to review your browser’s settings and documentation for additional information on any controls your browser may offer and how they work. Please note, if you delete from your device or browser any cookie TrueJobs uses on our Sites, but do not set your browser or device to block third-party cookies, we may install the same cookie during a later visit. Some third-party cookies are also integral to the services we provide on our Sites. By blocking third-party cookies, you may not be able to take advantage of all of the features available on our Sites.
Contact Us
For general support issues, please refer to the below table for the correct method:
TrueJobs Support Support @ TrueJobs.ai (remove spaces). If you have any questions about our privacy policy, email us at privacy @ TrueJobs.ai (remove spaces).